New Series Of The Call Centre

I didn't watch the first series of the call centre on bbc3 but I've just started watching the second series that has been on for the past two weeks. Call centre boss Nev is certainly a character and I can safely say I have met a few Nev's during my time in the corporate world. The call centre they are filming at reminds me of some of the large telecoms type companies I have used as suppliers over the years, where there is a heavy emphasis on maintaining a social atmosphere at work. The problem I often find with those type of companies is that quite frequently the employees don't know how to snap out of that social mode and actual work issues aren't often given the attention and standing they require, if you don't believe me try getting hold of someone from one of those companies at 2pm on a Friday! Watching the show last night which featured a guy who's job was under threat because his sales technique was failing, I was reminded of my student days working for a large supermarket chain. I remember that pressure to fit in and do a certain job in one set way, there was nothing that took individual personalities into account. I was really hoping that they guy would tell Nev to shove his job but in the end he accepted a demotion to sorting out the mail!